Shipping & returns

Delivery
We aim to provide your products within 72 hours after receipt of your payment order. However, a product may not be available. In that case, we will notifie you in time and we will deliver the product up to 10 business days after your payment is received.

Shipping
We charge a fixed amount for packaging and shipping. When your order is more than 50,-, shipping is free (within The Netherlands).
While ordering you'll see exactly what the shipping costs will be.

Within The Netherlands: 5,95 euro

Europe:

8,95 euro: Germany, Belgium
19,50 euro: France, United Kingdom, Luxembourg, Denmark, Austria, Italy, Sweden.
24,50 euro: Hongary, Slovenia, Slowakia, Poland, Tsjech Republic, Spain, Finland
40 euro: Letland, Litouwen, Roemania, Bulgary, Estland, Ireland, Portugal

We ship with PostNL.

Where does Catcetera deliver?
We deliver our products worldwide. Is your country not in the list of sending countries, please contact our customer service.

Pickup in Lelystad
You can also pick up your order in Lelystad. Call to make an appointment on 0031 (0)6 43 075 475.

Payment methods
You can pay in three ways: by iDEAL, PayPal or bank transfer. Click here for more information about the payment methods.

Returns and defects
Despite the great care that we devote to your order, it can happen that an article has a failure or you can receive the wrong product. In these cases you should contact Catcetera within 14 days, by using the online ticket system on our website.

Change of goods
In case you want to change your product, you have to sent us the product first (at your own expence). After it has reached us we will sent you the new item. Shipping costs will be charged to the customer.

Unstamped shipments are not accepted. For a quick handling of your return of goods, you should return the invoice and the return of goods form with your returning. You can download the return of goods form here.

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